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Showing posts from May, 2006

Typical issues I help organisations tackle

From Knowledge-at-work: Capturing corporate memory here's a typical list of issues organisations are faced with (tell me your company is any different): personal contacts, passage talk, and informal communication no longer work. Our tacit knowledge is not openly visible, we are re-inventing key stuff, vital lessons learned are falling through the cracks and new insights are not being effectively integrated. We find new employees starting from scratch with little access to corporate lore, no way to ask the right questions or find the people who may 'know'. we have key insights locked in e-mail threads, useful ppt presentations and Word docs hidden on multiple hard drives, process dos and don'ts that are not updated, useful heuristics that walk with staff turnover, business intelligence that is gathered but not sifted, collated or dispersed, vendor and customer feedback that gets lost or never relayed. The "how I work with this" has a lot to do with culture of

Relevancy ... that's the key word for content

I only ever want to see stuff that's relevant to me at the time I ask for it and one of the main ways I find stuff is by searching and, like most, I use Google to search. It's pretty good to know that 70% of their efforts and resources go into making search results more relevant - the better they are the better they can generate revenue (think better targetting of ads and the like). And this is an example of totally relevant results. Situation : I wanted to find the Burger King website for a link in a previous post. I am writing this in New Zealand and that's about all they knew about me (I wasn't logged in so they didn't know who I was). Search : Google (defaulted to the NZ site for me) using "Burger King" Results : Totally relevant! First of all I get the three main Burger King sites, BK International,