An excellent set of tips gleaned from a number of clients that are dipping their toes into the "online/real-time discussions" (think whole company same time IM and/or blogging). Ensure someone guides the group towards its purpose. What is the outcome we want to achieve? Help create a sense of community at the beginning - introduce fellow members, introduce the topic (include some of your thoughts) and encourage people to share their thoughts Acknowledge contributions and support discussions with further questions (eg how to achieve this etc) Stimulate/throw open discussions. Manage what's 'lost in translation': its much easier for things to be misinterpreted on-line - assume goodwill/positive intent in the first instance to avoid triggering conflicts check out assumptions being made in the discussion Inclusion – appeal to both common ground and diversity e.g. "has anyone had any experiences/thoughts that have been similar/different?" 'Moderating'
Project Management, Change Management, and Cloud Strategy