I agree with the CIO of British Telecom
Just read an an excellent CIO article, Web 2.0 for the Suits: One Visionary's Take , which ends with JP Rangaswami's Credo (from his Confused of Calcutta blog) I believe that it is only a matter of time before enterprise software consists of only four types of application: publishing, search, fulfillment and conversation. I believe that weaknesses and corruptions in our own thinking about digital rights and intellectual property rights will have the effect of slowing down or sometimes even blocking this from happening. I believe we keep building layers of lock-in that prevent information from flowing freely, and that we have a lot to learn about the right thing to do in this respect. I believe identity and presence and authentication and permissioning are in some ways the new battlegrounds, where the freedom of information flow will be fought for, and bitterly at that. I believe that we do live in an age of information overload, and that we have to find ways of simplifying ou