The Future As Seen By Me In 2010
Well looky here, things one has scanned in eh. (ignore the photo, that's some guy that made some accounting software, not sure what became of him ;) MIKE RIVERSDALE is fuming. The expensive headphones he bought in Sydney three weeks ago have just died. His first reaction is not to randomly spill expletives into his coffee, but to use his iPhone to vent his frustration to his Twitter con- tacts, under the moniker Miramar Mike. "I will also put, 'What should I do?' It's a conversation. I'm reaching out to the people following me." The council predicts hand-held digital devices such as smartphones will rule the world in 2040. They already rule the life of Mr Riversdale, whose company WaveAdept helps businesses adapt - their computing sys- tems to allow staff to work from anywhere - and with anyone. In order of fre- equency, he uses his iPhone to tweet (1136 followers; 8363 tweets since joining), e-mail, make phone calls and use online services, such as checki
Hi Mike,
ReplyDeleteWhether one buys the idea of open source or not, the "many eyes" principle has always struck me as sensible. In government's case, we need to ensure ears are open to hear what the eyes have seen. Social media can act as the mouth (and Mike you have done exactly that here, proposing that government could do better).
Proactive seeking of customers' negative experiences (bugs) happens rarely in the private sector, and almost never in the public sector. Perhaps this made sense in a pre-social media age. In this day and age, it is remarkable easy to set-up web feeds to at least hear mentions of your organisation/services/products across the web.
I recognise this is still not going out and asking, but it is a start. It is a brave individual who invites criticism.
Totally agree Matt.
ReplyDeleteI suspect, though, the issue is far deeper than tolset ability (which, to be fair is not what you're advocating but many do).
If there are, currently, no strong connections between people working in similar areas (say GIS in Health talking with GIS people in Corrections) how are tools gonna help?
What I see, in my simplistic view of the world, is the Government being driven by the org chart - if it's NZ Govt Ltd then everyone sticks to their own departments and teams. Maybe biffing that and having people work in "areas of expertise" (or something) would help?
Thoughts?