The Future As Seen By Me In 2010

Well looky here, things one has scanned in eh. (ignore the photo, that's some guy that made some accounting software, not sure what became of him ;) MIKE RIVERSDALE is fuming. The expensive headphones he bought in Sydney three weeks ago have just died. His first reaction is not to randomly spill expletives into his coffee, but to use his iPhone to vent his frustration to his Twitter con- tacts, under the moniker Miramar Mike. "I will also put, 'What should I do?' It's a conversation. I'm reaching out to the people following me." The council predicts hand-held digital devices such as smartphones will rule the world in 2040. They already rule the life of Mr Riversdale, whose company WaveAdept helps businesses adapt - their computing sys- tems to allow staff to work from anywhere - and with anyone. In order of fre- equency, he uses his iPhone to tweet (1136 followers; 8363 tweets since joining), e-mail, make phone calls and use online services, such as checki

Service Level Agreements With Cloud Computing; Google Ups The Ante

An interesting post from Google today talks about how they measure up time for GMail and how they are oodles better (both in performance and cost) that three main competitors (Groupwise, Lotus and Microsoft Exchange):
Compared to the costs of Microsoft Exchange, IBM Lotus or Novell GroupWise —
including software licensing, server expenses and the labor associated with
deploying, maintaining and upgrading them on a regular basis — Google Apps
leaves companies with much more time and money to focus on their real business.

All quite interesting but then again I have worked for a software vendor and always remember the line given to me by their head of sales:
You are always number one - just make sure you the size the pool to make that so!

Granted, Google is playing in a very big pool but they chose the attributes used to describe that pool.

Annnywho, it's not that part of the post that interested me, it was this:
Today, we're announcing that we will extend the 99.9 percent service level agreement we offer Premier Edition customers on Gmail to Google Calendar, Google Docs, Google Sites, and Google Talk. We have been delivering high levels of reliability across all these products, so it makes sense to extend our guarantees to them.

Aha, now this is starting to address some of the issues corporates* have with using the cloud - "Who do we get to shout at when it stops working?" What are the SLA's for other cloud providers?

* corporates - never sure whether to call them "organisations", "enterprises", "companies" ... you know who I mean


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