The Future As Seen By Me In 2010

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Well looky here, things one has scanned in eh. (ignore the photo, that's some guy that made some accounting software, not sure what became of him ;) MIKE RIVERSDALE is fuming. The expensive headphones he bought in Sydney three weeks ago have just died. His first reaction is not to randomly spill expletives into his coffee, but to use his iPhone to vent his frustration to his Twitter con- tacts, under the moniker Miramar Mike. "I will also put, 'What should I do?' It's a conversation. I'm reaching out to the people following me." The council predicts hand-held digital devices such as smartphones will rule the world in 2040. They already rule the life of Mr Riversdale, whose company WaveAdept helps businesses adapt - their computing sys- tems to allow staff to work from anywhere - and with anyone. In order of fre- equency, he uses his iPhone to tweet (1136 followers; 8363 tweets since joining), e-mail, make phone calls and use online services, such as checki
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"saving time on your intranet is a bad metric" - YES!!!

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I have no more to add to James' fantastic post, 25 reasons why saving time on your intranet is a bad metric, over Column Two apart from - YES!
To start with, here’s my “big five” problems with this metric:
  1. We’re not measuring end-to-end task completion.
  2. Can we realise the value?
  3. Time saving and productivity is complex.
  4. We are multiplying a lot of assumptions.
  5. Many financial people won’t accept it.

(of course James outlines his thinking behind each one, I've snipped it out - go read the original)

And if James argues the case against "we'll save time" what does he replace it with - useful.

An Intranet (or any site) must be useful and, as I have said previously, the only way you can measure usefulness is to get off your Intranet designing butts and go and ask those that will be using the product day in and day out.

Further reading on this:

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The Future As Seen By Me In 2010

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