The Future As Seen By Me In 2010

Well looky here, things one has scanned in eh. (ignore the photo, that's some guy that made some accounting software, not sure what became of him ;) MIKE RIVERSDALE is fuming. The expensive headphones he bought in Sydney three weeks ago have just died. His first reaction is not to randomly spill expletives into his coffee, but to use his iPhone to vent his frustration to his Twitter con- tacts, under the moniker Miramar Mike. "I will also put, 'What should I do?' It's a conversation. I'm reaching out to the people following me." The council predicts hand-held digital devices such as smartphones will rule the world in 2040. They already rule the life of Mr Riversdale, whose company WaveAdept helps businesses adapt - their computing sys- tems to allow staff to work from anywhere - and with anyone. In order of fre- equency, he uses his iPhone to tweet (1136 followers; 8363 tweets since joining), e-mail, make phone calls and use online services, such as checki

A great way of thinking about your website and make it useful

Many people think that having a website is merely about putting up the information and the job is done. Wrong.

Having good information means it is available, findable and usable.

The first is easy - stick it up!
The second takes thought - navigation, will the info be found by searches (real searches by real people) ...
The third is usually in the too had basket

Rachel of the Contented blog (a 'must read/subscribe to' if you ever write for online readers) has a cracking posting about how websites should be like buildings and not books - in this case the still being built Wellington Hospital. For me Rachel sums up what a good website should do by comparing her actual experience on entering the still slightly chaotic site:

“Can I help?” his manner said. I don’t think he even uttered the words.

“I need to find Ward 17,” said I.

“That’s in the Grace Neill block,” said NYM, and led me to the building, the lobby, the lift, the board that said Ward 17 was on Floor M.

Brilliant.

He did not say Welcome to Wellington Hospital. He did not spout a random range of services offered. He did not urge me to come and live in wonderful Wellington. He did not tell me how many hospitals were run by the Capital and Coast District Health Board. He did not tell me to how put one foot in front of the other or press the elevator button. Just like a good search engine, he took me straight to the ward I needed.

Do you even know if your website is as useful?
Have you ever bothered to find out or do you assume that because the information is "available" your job is done?

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